Order and delivery terms for the Solar online store
About the Online Store
The Solar Online Store is operated by Solar Kaihdin Oy (Business ID 1934274-8). We sell products to both individuals and businesses. We ship products from the online store to Finland, Sweden, and Estonia. Product prices include 25.5% VAT. Prices in the Solar online store are listed in the local currency. Shipping costs are added according to the current price list. We reserve the right to change prices.
Ordering
Orders are placed through the Solar Kaihdin Oy online store at www.solarblindstore.com. By placing an order, the customer agrees to the delivery terms in effect at the time of the order.
Order Confirmation
An order confirmation is automatically sent via email once the order is placed.
Delivery Time
Normally, the delivery time for standard products is 7 business days. A standard product refers to a product from our selection that is manufactured from stock colors and remains within standard size limits. If the product is a special color, a custom model, or exceeds size limits, we will notify you of the delivery time when you place your order. Only stock colors are available for selection in the online store.
We reserve the right to possible delays in deliveries.
Delivery Method and Shipping Costs
If shipping costs apply, they will be added in accordance with the current price list and based on the weight of the shipment. Products can be delivered to your home via UPS or picked up from our factory in Kalajoki, Finland. Orders can be picked up from our factory on weekdays from 9 AM to 3 PM.
Receiving the delivery
Before signing for the delivery, packages must be inspected on the outside for transport damage. If the packaging is damaged, the condition of the products inside must be checked. If the products are damaged, a note regarding the damage must be requested from UPS on the waybill. Reports and photos of shipping damage must be sent immediately by email to [email protected].
Exchange and Return Policy
Our products are custom-made to order. Custom-made products are not eligible for exchange or return. Orders for custom-made products cannot be canceled after the order confirmation has been sent.
If the package has not been received, the resulting storage costs incurred by the shipping company may be charged to the customer.
Complaints
Complaints must be reported to Solar Kaihdin Oy without delay. You can submit a complaint to our customer service via email at [email protected]. To expedite the handling of your case, please attach a photo and video of the potentially defective product, your online store order number, and all your contact information to your message.
Warranty
SOLAR standard products made to order come with a five-year warranty. The customer must review the applicable delivery and warranty terms and conditions at the time of ordering.
Payment
Products and any shipping costs are paid at the time of ordering using the payment method you select. At checkout, we use Stripe as our payment service provider, which offers a wide range of payment options. You can pay via online banking, mobile payment, or invoice.
Other
We reserve the right to change our delivery terms. The customer must review the delivery terms in effect at the time of ordering.
Special Products
Delivery times for special products are longer than for standard products, and they cannot be ordered through the online store. You must always request a separate quote for special products at [email protected]. A special product refers to a product in a special color, with dimensions outside standard ranges, or with a shape other than a square or rectangle.
Product dimensions and manufacturing dimensions
In the online store, you must always specify the requested dimensions for each product in millimeters. The specified dimension may be the opening dimension or the manufacturing dimension (always check the product’s dimensioning instructions on the product page). The opening dimension may differ from the manufacturing dimension.
Governing law and dispute resolution
These terms and conditions are governed by the laws of Finland.
However, if you are a consumer, you are also entitled to the protection of the mandatory provisions of the law of your country of residence.
We always aim to resolve disputes amicably. If you are not satisfied with our service, please contact our customer service first.
The European Commission provides a platform for online dispute resolution (ODR), which you can access here: